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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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pam white

July 17, 2026

5  out of  5
rating by pam white
"Lawson was great, very informative and personable."
We responded:
"Thank you, Pam! Glad to hear your experience with Lawson was pleasant. We look forward to helping with all of your insurance needs!"
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Vi Solberg

July 7, 2026

5  out of  5
rating by Vi Solberg
"Caleb helped us with renewing our car insurance/renters insurance and explained everything in great detail helping us understand it all, he was also able to help us get set up with life insurance and he made it very thorough and easy to navigate! We have had other insurances in the past but State farm has been the best hands down! Great customer support!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear that Caleb made the process of renewing your car and renters insurance clear, thorough, and easy to understand—and that he also helped you get set up with life insurance.

We truly appreciate your kind words and are glad State Farm has been the best experience for you. Thanks again for choosing us!"
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Chai Solarra

July 7, 2026

5  out of  5
rating by Chai Solarra
"Caleb Wynn was such a sweetheart! He was very detailed, while still being personable! He knew his policies in and out explaining benefits. Made a wonderful connection with him! I will be using him as a reference for future possible guests who might need help!"
We responded:
"We’re happy to hear Caleb Wynn was able to provide detailed, personable service while clearly explaining the benefits of your policies.

It’s also great to know you made a strong connection with him—and we truly appreciate you recommending him for future guests. We look forward to helping you again whenever you need anything!"
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Aashjaly

July 2, 2026

2  out of  5
rating by Aashjaly
"Extremely disappointed with the lack of communication and customer service here. My insurance premium increased after my initial payment, and despite calling multiple times for a clear explanation, I was completely brushed off. I was specifically told that Caleb would call me back to explain the increase, but he never did. I’ve had to waste my own time reaching out weekly just to get basic answers. As a paying customer, I should be kept informed of changes to my policy, not left chasing down agents who promise to call back and don't. I definitely did not feel valued as a customer. Because of this, I switched over to a different State Farm office, where customer service is a priority."
We responded:
"Thank you for your feedback, and I truly apologize for the lack of communication. I understand how frustrating it can be when your premium changes.

Unfortunately, after underwriting and validating the application, the premium may be adjusted based on findings during the review process. We’re hopeful that your premium may decrease over time.

We appreciate the opportunity to assist you, and we would welcome the chance to earn your business again in the future."
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Cameron Roseboro

July 1, 2026

5  out of  5
rating by Cameron Roseboro
"Caleb was awesome!"
We responded:
"Thank you for the 5-star review! We are happy to serve your insurance needs."
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Emily

June 26, 2026

5  out of  5
rating by Emily
"Thank you Caleb for the excellent customer service!"
We responded:
"We appreciate your business and the 5-star review! "
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Carlin Gladden

June 25, 2026

5  out of  5
rating by Carlin Gladden
"State Farm’s auto insurance is the only company that has offered reasonable premium rates making me more than happy to cancel my policy with liberty. Caleb made the process easy and is the first entertaining/charismatic agent I’ve ever spoken to."
We responded:
"We truly appreciate you choosing us and the opportunity to assist with your insurance needs. Stop in any time. "
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Leo Bellamy

June 18, 2026

5  out of  5
rating by Leo Bellamy
"Caleb was the best and very knowledgeable in assisting me with the best coverage for my vehicle."
We responded:
"Thank you so much for the great review! We truly appreciate your trust and we’re here for you anytime you need assistance!"
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Loran MacClean

June 12, 2026

5  out of  5
rating by Loran MacClean
"Caleb left me such a nice voicemail after I had submitted my online quote the night before. He was super knowledgeable and really help me find a competitive rate with State Farm compared to Farm Bureau. Although the home insurance was $10 higher a month, it offered better coverage and peace of mind. We are so happy with auto insurance savings and look forward to using the drive and save to drive more. Caleb was so friendly and easy to work with and even offered for me to stop by anytime at the local office. I am so happy I switched to State Farm!"
We responded:
"Thank you so much for the wonderful 5-star review! We’re thrilled to hear that Caleb was able to find you a competitive rate with State Farm. It’s great to know you felt confident in the improved coverage and that you’re already enjoying savings on your auto insurance!

We truly appreciate you trusting our team —feel free to stop by our local office!"
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Guy Benedetti

June 8, 2026

5  out of  5
rating by Guy Benedetti
"Caleb helped me set up renters insurance and it was incredible. He was professional, personable, efficient at communicating, and overall a big help. I’ll definitely be coming back and asking for him! (Give him a raise if you can)"
We responded:
"Thank you so much for the wonderful 5-star review! We’re thrilled to hear that Caleb helped you set up your renters insurance and that you had such a great experience. We truly appreciate your kind words about his professionalism, communication, and efficiency.

We’ll be sure to pass this along to Caleb—he’ll be excited to hear it. Thanks again for choosing us, and we look forward to helping you again in the future!"
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Javon Clayton

June 1, 2026

5  out of  5
rating by Javon Clayton
"Caleb helped me find a better quote and even helped save money on a policy if you’re looking for a better rate he’s the one to go to!"
We responded:
"Thank you for the fantastic 5-star review! We’re so glad Caleb was able to help you find a better quote and save you money on your policy.

We truly appreciate you recommending him—he’ll love hearing your feedback. Thanks again for choosing us, and we’re here anytime you need assistance!"
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maria morales

May 14, 2026

5  out of  5
rating by maria morales
"I recently had the pleasure of working with the team at State Farm, and I was very impressed with the service I received. Lawson who assisted me throughout the insurance enrollment process was professional, knowledgeable, and attentive. He made the entire process smooth and stress-free by clearly explaining my options and answering all of my questions. I truly appreciate the excellent customer service and would highly recommend him to anyone looking for reliable insurance assistance.👍🏽"
We responded:
"Making the process smooth and stress-free is our top priority, and it’s wonderful to know that Lawson was able to clearly explain your options and address all your questions. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs!"
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AyoBr

May 13, 2026

5  out of  5
rating by AyoBr
"Caleb & Lawson are great man. They help to meet your affordability and provides great service. I highly recommend them!"
We responded:
"Thank you for your wonderful feedback! We’re glad to hear that Caleb and Lawson were able to assist you with affordable options while providing excellent service. Your recommendation means a lot to us, and we’re here to help with any of your insurance needs in the future!"
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Kyle DeBellotte

May 12, 2026

5  out of  5
rating by Kyle DeBellotte
"Caleb was awesome and extremely helpful!"
We responded:
"We appreciate your feedback and look forward to assisting you again in the future!"
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Snehal Patel

May 4, 2026

5  out of  5
rating by Snehal Patel
"Lawson, was super helpful, knowledgeable and with full of patience. Thank you."
We responded:
"Thank you for your kind words regarding your experience with Lawson. We appreciate your feedback and look forward to continuing to serve you!"
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Janice East

May 4, 2026

5  out of  5
rating by Janice East
"I signed up for my car insurance with online service and one quick phone call. My representative was pleasant and efficient with answers to all my questions. I would definitely recommend the Soots State Farm Agency!"
We responded:
"Thank you for your fantastic review! We're delighted to hear that your experience with our ofifice was quick, pleasant, and efficient. We truly appreciate your recommendation of our Agency and look forward to assisting you with your insurance needs in the future!"
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jessica scarbrough

April 22, 2026

5  out of  5
rating by jessica scarbrough
"Caleb Wynn has been outstanding, compassionate and has explained everything I needed. He has made me feel comfortable from start to finish. Most importantly he has been available every time I have a question. I look forward to many years of service with him."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Caleb provided you with outstanding, compassionate care and clear explanations throughout your experience. It's great to know he made you feel comfortable. We look forward to serving you for many years to come!"
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Charlie Crusie

April 2, 2026

5  out of  5
rating by Charlie Crusie
"Man named Kaleb got me all set up with state farm and everything went as expected and very well"
We responded:
"Glad to hear you had a great experience and we could help with your insurance needs. Welcome to NC!"
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Ross Pickett

April 2, 2026

5  out of  5
rating by Ross Pickett
"Caleb was very patient and professional. Thanks again."
We responded:
"Thank you for sharing your experience with Caleb. Thank you for trusting us with your insurance needs! "
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Conner

March 26, 2026

5  out of  5
rating by Conner
"Caleb was phenomenal at helping with my insurance!"
We responded:
"We appreciate your 5-Star review and look forward to having you as a Good Neighbor! "
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Ashley Christian

March 20, 2026

5  out of  5
rating by Ashley Christian
"Caleb definitely made car insurance shopping easy. I was not the easiest customer as I am a single mom and a manager of a large automotive company so I’m always on the go. Caleb’s patience and dedication is definitely admirable! Thank you Caleb! ✌🏼"
We responded:
"Thank you for your wonderful review! We're so glad Caleb could make car insurance shopping easy for you despite your busy schedule. His patience and dedication truly shine, and we’re happy to hear you had a great experience. We appreciate your trust and are here to support you anytime! ✌🏼"
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Tasia Patterson

March 17, 2026

5  out of  5
rating by Tasia Patterson
"My agent Mr Caleb Wynn has been so awesome. He helped me get things on track so I can take control of my life again. When ever I needed something or something done Caleb was just a ring away. Thanks to Caleb we have accomplished greatness! Thanks Caleb you rock 🤘🏽!!!"
We responded:
"Thank you so much for your fantastic review! We're thrilled to hear that Caleb has been such a supportive and reliable agent for you. It’s wonderful that he could help you take control and achieve your goals. We’ll be sure to pass along your kind words—Caleb truly rocks! 🤘🏽 Thanks again for trusting us!"
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Randie Lessard

March 12, 2026

5  out of  5
rating by Randie Lessard
"Caleb was so helpful!"
We responded:
"Thank you for your wonderful feedback! We're glad Caleb was so helpful. Welcome to the State Farm family!"
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Market Moore

March 10, 2026

5  out of  5
rating by Market Moore
"Erin was great. Got me a lower rate would highly recommend!"
We responded:
"Happy to hear that Erin was able to help you secure a lower rate. Your recommendation means a lot to us! If you need us, don't hesitate to reach out."
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Marc Sarno

March 7, 2026

5  out of  5
rating by Marc Sarno
"Elizabeth made the laborious task of buying insurance easy. She helped me save some money by catering my coverage to what I would need."
We responded:
"We're thrilled to hear that Elizabeth was able to make the insurance process easy for you and help tailor your coverage to fit your needs while saving you money. We appreciate your trust and are here whenever you need us!"